DAB Meeting Minutes - October 30, 2019
Wednesday, October 30 2019
Oasis Convention Center
2020 Driver Advisory Board Meetings:
Roger Johnson (Flatbed)
Alan Godfrey (Refrigerated)
Victor Blackburn (Refrigerated)
James Abell (Flatbed)
Orain Jones (Refrigerated)
Jesse Dennis (Refrigerated)
Frank Kumre (Flatbed)
Timothy Wylie (Refrigerated)
Joe Hancammon (Refrigerated)
Richard Prince (Flatbed)
Thomas Miller (Refrigerated)
Jeff Knudsen (Refrigerated)
Mark Snider (Intermodal)
Blake Nichols (Refrigerated)
Junior Honduras (Refrigerated)
Emily Plummer (Refrigerated)
Charles Smith (Refrigerated)
Ricky Oneill (Refrigerated)
Reba Hoffman (Refrigerated)
Sean Fitzgerald (Refrigerated)
Tobias Alexander (Refrigerated)
Dee Sova (Refrigerated)
Anthony Eck (Refrigerated)
John Ogren (Tanker)
Alan Weakley (Tanker)
Tuesday, October 29th:
EcoShred & Retread Tour (Mike Jones, Accounting/EcoShred)
Pre-DAB Meeting Review (Jack Porter, Strategic Planner)
Wednesday, October 30th: Presentations followed by Q&A
State of the Industry, State of Prime (Darrel Hopkins, Prime Inc. Controller)
Sales (Steve Wutke, VP of Sales & Marketing)
Prime Training Program (Stan Kasterke, Prime Training Program Manager)
Payroll (Shaun Ryker, Manager of Payroll)
Driver Health & Fitness (Matt Hancock, DHF Coordinator)
Road Assist & Maintenance (Justin Kaufman, Manager of Road Assist & Kevin Bergman, Director of Maintenance)
Driver Operations (Jim Wilkins, Director of Flatbed & Tanker Operations and Jim Guthrie, Director of Reefer Operations)
Safety and E-Logs (Dennis Davis, Safety Supervisor & Susan Byrne, Logs)
Success Leasing (Drew Martin, Manager of Leasing)
Technology (Brianne Madura, Information Technology)
Pending Key Action Items:
Add Macro 13 and 14 to Prime Mobile App
Volunteer Veteran Drivers for Recruiting Trips
Andrea Mueller/Travis Bacon
Onsite Chiropractor one time per week
Working with Trinity Healthcare to offer an option with Dr Popa in Springfield, MO
Develop a Standard Layout of Prime added options for each truck model
Andrew Martin/Andrea Mueller
DAB Contact Info introduced during Orientation-Create a video
Additional long-term parking in Springfield, MO (Prime East/motorcycle parking)
Bill Boehning/Andrea Mueller
Detention and Layover Pay Rules & Policies Formalized and Create a document/video on how to ensure you receive detention pay
Stan Auman/Shaun Ryker/Rodney Rader
Build fall protection area for Flatbed at Prime terminal
Create division-specific training curriculum or guide for TNT Trainers and Trainees
Develop Prime Trainer/Trainee Checklist both sides complete weekly
Stan Auman/Stephen Tassin/Steve Larsen
Livestream safety meetings so drivers out on the road can participate
Steve Field/Brianne Madura/Andrea Mueller
Offer self-defense class for drivers & provide list of approved protection options for the truck
Bill Boehning/Andrea Mueller
Add trip sheets to mobile app
Create a promotional booklet/brochure on all of the benefits Prime has to offer
Road Assist keeping Fleet Manager in the loop
Stan Auman/Jim Wilkins/Brett Vonwiller/Justin Kaufman
Shop Campaigns in the Prime Mobile App
Brianne Madura/Kevin Bergman
Safety Annual Review in the Prime Mobile App
Brianne Madura/Dennis Davis/Steve Field
Add detention rules to stop info
Completed Action Items from DAB to Date:
Added Travel Update section on Prime Mobile App to reduce non-critical QC Messages
Prior to change, Prime drivers were receiving an average of 400+ QC messages/week.
After change, Prime drivers receive average of less than 100 QC messages/week.
Qualcomm message signed with full name
Pro Maintenance 1.0 Class created and launched in July 2019
Over 170 drivers have attended PM 1.0 as of Oct 2019
Shop will keep on APU when truck is being worked on
Trailer Parking Solution for Pittston
Pedigree Sale Trailers moved off of main yard down to training pad in Oct 2019
More Training Videos for New Drivers
Examples of new training videos created in 2019:
How to Fix Tandem Slider Pins
How to Fix a Trailer Chute
How to Jump Start a Reefer Unit
How to Fix a Mud Flap
Homecounter viewable in Prime Mobile App
Develop a Training Advisory Board
Next meeting tentatively Feb 2020
ELD Roll Out program to prepare fleet Sept – November
Move the open gate button in Denver to Outside of the Office for food ordering/taxis
Food Trucks brought into SLC while Amenities Building is being built
Program for Million Mile Company Drivers to order new truck
Military graphics on flatbed trailer skirts
Clayton Brown/Paul Smith
Review staffing and wait times in Springfield, MO New Plaza
Paul Smith/Kevin Bergman
Added Driver Advisory Board Members to proposed load feature for testing and feedback
Currently over 300 total Prime Drivers utilizing this feature for testing
Review orientation experience to find areas of improvement for welcome/family first impression, promote benefits of the company and career path/options to new drivers on front end
Create restroom & facility upgrades at the Auburndale yard
Exterior Restroom facility added to yard-Feb 2019
Provide receipts at Auburndale yard for washouts
Provide better/stronger inverters in the truck
Now installing Tundra inverters into new trucks instead of previous Cobra model
Utilize geofencing to cater road updates to drivers in those areas
Update the My Fuel feature to let you view it on current week, 4 week, 8 week basis
Streamline/reduce repetitive messaging to fleet (i.e. red-light tickets in Hannibal, MO)
Add Macro 33 to app
Work on communication of Road Assist Dept to provide confirmation that they receive messages and are working on the problem and/or ETA when they should hear back from RA Advisor
Fix Reefer Dept Live Load Dispatch inbound call queue/waiting message to not auto hang up on callers if there was more than one person in queue holding.
New My Fuel feature to see your personal stats and how you rank in the fleet
Create phone line to call in to hear Prime Hold Messages
Prime Class List on Prime Mobile App
Standard Transmission Truck Loaning for Practice
Hold Messages updated more frequently
DIY fixes and Pay Information Shared and Promoted
Enhanced communication through Mobile App
New truck optimization program implementation
Vacation pay for second seats
My Truck, My Trailer, and My Contacts features in Prime Mobile App
ACE2 Videos on Prime Mobile App
Road Assist Vendor List on App
Driver Advisory Board Members Meeting Feedback
Overall, I have been very pleased with my DAB experience. I love that there is tangible evidence that things we discuss are resolved.
I would like to see the Decatur tanker terminal get a pedestrian exit card reader like the Denver one just installed. This was addressed at the July meeting & implemented before the October meeting, but only in Denver. Not in Decatur.
My biggest takeaway was learning how much my bottom line weighs on the minds and hearts of our leadership. With the freight market the way it is, I would not want to ride through a storm with any company other than Prime. Our leaders are constantly looking for ways to improve my experience, in spite of lean times. That give me great comfort!
All the action items I submitted were taken care of at the meeting.
Loaded trailer lot issue needs to be addressed before we have more equipment damaged.
Making the shuttle area non smoking.
Payroll being moved to Wednesday.
Giving back to the company drivers with the Million mile truck.
In my mind meeting went 10 times better than the last meeting.
Review paid parking reimbursement program.
My biggest takeaway was learning about increase in accidents/property damage at terminals.
Review drivers causing damage at yards and dropping damaged trailers.
Progress of Prime moving forward and the continued growth of the DAB.
Some topics need to be taken offline and discussed in more focused groups i.e. equipment modifications. Take items discussed from previous meetings and break into teams and present possible solutions to the group.
Understand load choice better. Loved the tour of tire recycling; it is great to see company expanding while helping communities and the planet at the same time.
None at this time.
The meeting this time around seemed to me to be a lot more informative with future plans coming up. Each department provided excellent information on what issues and challenges they are facing and what their plans are to address them. That was very nice to hear so that when drivers ask us questions in the future, we as DAB members can be more informed to handle that
More follow up and discussion with the DAB members when it comes to ongoing and new issues or items. For example, the load choice program. The most recent changes to that program were put into place without any discussion with the drivers that is supposed to be “testing it”. I fully realize that the drivers do not have the final say on this program and that it needs to be tweaked to be beneficial for all. However, I believe input from those that are “in the field” would have been beneficial. In those discussions, in house staff could have explained why they felt changes needed to be made, and drivers could have voiced their concerns on how it would affect us on the road. I’m not saying it would have changed the outcome, but having a voice up front would have been more reassuring.
I like that we are changing the payroll cut off to Wednesday, I love that company drivers can now order a truck once they hit a million miles.
I would like to see something being done about trailers leaving all three terminals with out locks on the trailers, I think if we put a decal right above where the locks go saying “did you remember your lock” or “your trailer isn’t secure until you’ve locked it.”
That Mr. Low and company are moving with a sustainable business plan that will definitely encourage retention.
A focus on what and where we are going to incentivize team building.