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DAB Meeting Minutes - Feb 28, 2019

Thursday, Feb 28, 2019

Oasis Convention Center

Driver Advisory Board Meeting Dates for 2019:

  • July 15th

  • October 31st

Meeting Attendees

Roger Johnson (Flatbed)

Alan Godfrey (Refrigerated)

Richard Prince (Flatbed)

James Sherman (Refrigerated)

Charles Smith (Refrigerated)

Blake Nichols (Refrigerated)

Joe Hancammon (Refrigerated)

Jesse Dennis (Refrigerated)

Ricky Oneill (Refrigerated)

Thomas Miller (Refrigerated)

Tobias Alexander (Refrigerated)

Emily Plummer (Refrigerated)

Dee Sova (Refrigerated)

Anthony Eck (Refrigerated)

Victor Blackburn (Refrigerated)

Benjamin Barrett (Refrigerated)

Jeff Knudsen (Refrigerated)

Mario Adorno (Tanker)

Reba Hoffman (Refrigerated)


Presentations followed by Q&A:

1. State of the Industry, State of Prime (Darrel Hopkins, Prime Inc. Controller)

2. Sales (Steve Wutke, VP of Sales & Marketing)

3. Fuel Tax Presentation (Sam Messick, Fuel Manager)

4. Road Assist & Maintenance (Justin Kaufman, Manager of Road Assist & Kevin Bergman,

Director of Maintenance)

5. Safety (Steve Field, Director of Safety)

6. Driver Operations (Jim Wilkins, Director of Flatbed & Tanker Operations and Pat Leonard, Director of Reefer Operations)

7. Driver Development Program (Stan Kasterke, Prime Training Program Manager)

8. Technology (Brianne Madura, Network Administrator)

9. Payroll (Shaun Ryker, Manager of Payroll)

Proposed Key Action Items from Meeting:

  • Review customers asking for ID/license-concern from drivers’ license information being given out if not necessary

  • Bill Boehning/Jim Guthrie

  • Military graphics on flatbed trailer skirts

  • Clayton Brown/Paul Smith

  • Provide list of drop yards to fleet

  • Brianne Madura

  • Maintenance Truck in Michigan area

  • Kevin Bergman

  • Add trip sheets to mobile app

  • Brianne Madura

  • Review staffing and wait times in Springfield, MO New Plaza

  • Paul Smith/Kevin Bergman

Pending Key Action Items from Previous Meeting:

  • Build fall protection area for Flatbed at Prime terminal

  • Mark Piley

  • Create division-specific training curriculum or guide for TNT Trainers and Trainees

  • Stan Auman/Stan Kasterke/Steve Larsen

  • Livestream safety meetings so drivers out on the road can participate

  • Steve Field/Brianne Madura/Andrea Mueller

  • Offer self-defense class for drivers & provide list of approved protection options for the truck

  • Bill Boehning/Andrea Mueller

Completed Action Items from DAB to Date:

  • Added Driver Advisory Board Members to proposed load feature for testing and feedback

  • Currently 60 total Prime Drivers utilizing this feature for testing

  • Increase long-term parking spots

  • 253 spots being added at Prime East facility-April 2019 tentative completion date

  • Review orientation experience to find areas of improvement for welcome/family first impression, promote benefits of the company and career path/options to new drivers on front end

  • Create restroom & facility upgrades at the Auburndale yard

  • Exterior Restroom facility added to yard-Feb 2019

  • Provide receipts at Auburndale yard for washouts

  • Provide better/stronger inverters in the truck

  • Now installing Tundra inverters into new trucks instead of previous Cobra model

  • Utilize geofencing to cater road updates to drivers in those areas or create place in app for that info specifically

  • Create quarterly summary for fuel mileage & mileage for drivers

  • Update the My Fuel feature to let you view it on current week, 4 week, 8 week basis

  • Streamline/reduce repetitive messaging to fleet (i.e. red-light tickets in Hannibal, MO)

  • Created

  • Add Macro 33 to app

  • Work on communication of Road Assist Dept to provide confirmation that they receive messages and are working on the problem and/or ETA when they should hear back from RA Advisor

  • Create a document/video on how to ensure you receive detention pay

  • Create a promotional booklet/brochure on all of the benefits Prime has to offer

  • Fix Reefer Dept Live Load Dispatch inbound call queue/waiting message to not auto hang up on callers if there was more than one person in queue holding.

  • New My Fuel feature to see your personal stats and how you rank in the fleet

  • Create phone line to call in to hear Prime Hold Messages

  • Prime Class List on Prime Mobile App

  • Standard Transmission Truck Loaning for Practice

  • Hold Messages updated more frequently

  • DIY fixes and Pay Information Shared and Promoted

  • Enhanced communication through Mobile App

  • New truck optimization program implementation

  • Vacation pay for second seats

  • My Truck, My Trailer, and My Contacts features in Prime Mobile App

  • ACE2 Videos on Prime Mobile App

  • Road Assist Vendor List on App

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