DAB Meeting Minutes - Nov. 16th

Driver Advisory Board Meeting

Friday, November 16, 2018

Oasis Convention Center, Springfield, MO

Tentative Driver Advisory Board Meeting Dates for 2019:

John Bodenchak (Flatbed)

Jeff Knudsen (Refrigerated)

Michael Hammonds (Flatbed)

Reba Hoffman (Refrigerated)

Jerald Thomas (Flatbed)

Charles Smith (Refrigerated)

Mario Adorno (Tanker)

James Sherman (Refrigerated)

John Ogren (Tanker)

Blake Nichols (Refrigerated)

Ricky Oneill (Refrigerated)

Rosalio Matute (Refrigerated)

Glen Horack (Refrigerated)

Tiffany Hanna (Refrigerated)

Joseph Hancammon (Refrigerated)

Thomas Miller (Refrigerated)

James Jackson (Refrigerated)

Tobias Alexander (Refrigerated)

Dee Sova (Refrigerated)

Alan Godfrey (Refrigerated)

Presentations followed by Q&A:

1. State of the Industry (Darrel Hopkins, Prime Inc. Controller & Drew Martin, Leasing)

2. Sales (Steve Wutke, VP of Sales & Marketing)

3. Payroll (Shaun Ryker, Director of Payroll)

4. Road Assist & Maintenance (Justin Kaufman, Manager of Road Assist & Kevin Bergman, Director of Maintenance)

5. Safety (Steve Field, Director of Safety)

6. Driver Operations (Jim Wilkins, Director of Flatbed & Tanker Operations and Pat Leonard, Director of Reefer Operations)

7. Driver Development Program (Jim Guthrie, Director of Recruiting) (Stan Auman, Orientation & Dispatch Manager)

8. Technology (Brianne Madura, Network Administrator)

Create a promotional booklet/brochure on all of the benefits Prime has to offer
Topics to cover: Pay, lease vs company, division options, safety equipment on trucks/trailer, PSD Program, etc
Share information via printed materials and via Prime Mobile App & website
Create a document/video on how to ensure you receive detention pay
Build fall protection area for Flatbed at Prime terminal
Work on communication of Road Assist Dept to provide confirmation that they receive messages and are working on the problem and/or ETA when they should hear back from RA Advisor
Create division-specific training curriculum or guide for TNT Trainers and Trainees
Create quarterly summary for fuel mileage & mileage for drivers
Update the My Fuel feature to let you view it on current week, 4 week, 8 week, and YTD basis
Streamline/reduce repetitive messaging to fleet (i.e. red-light tickets in Hannibal, MO)
Utilize geofencing to cater road updates to drivers in those areas or create place in app for that info specifically
Livestream safety meetings so drivers out on the road can participate
Provide better/stronger inverters in the truck
Offer self-defense class for drivers & provide list of approved protection options for the truck
Review orientation experience to find areas of improvement for welcome/family first impression, promote benefits of the company and career path/options to new drivers on front end
Add Macro 33 to app

Fix Reefer Dept Live Load Dispatch inbound call queue/waiting message to not auto hang up on callers if there was more than one person in queue holding.
COMPLETED: 11/16/18
New My Fuel feature to see your personal stats and how you rank in the fleet
COMPLETED: 11/16/18
Create phone line to call in to hear Prime Hold Messages
COMPLETED: August 2018
Call 417-521-3908 to hear all current hold messages for Prime
Prime Class List on Prime Mobile App
Standard Transmission Truck Loaning for Practice
Hold Messages updated more frequently
DIY fixes and Pay Information Shared and Promoted
Enhanced communication through Mobile App
New truck optimization program implementation
Vacation pay for second seats
My Truck, My Trailer, and My Contacts features in Prime Mobile App
ACE2 Videos on Prime Mobile App
Road Assist Vendor List on App